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One of the biggest problems in dog walking industry is that there are some dog walkers who are cheating you on service time. Some dog walkers consistently shorten your dog's walk time and there are a few who flat out lie and don't even take your dog out for a walk.

MerryMutt.com has high standards and we will prove it by outlining how we handle the issue of enforcing service times.

How Do You Know If Your Dog Walker Actually Walked Your Dog

1. Most clients pay for a 1 hour dog walk but how do you know if your dog was actually taken out for a walk by your dog walker. The worst case scenario is that your dog walker just fills in the dog report card and doesn't take out your dog.

MerryMutt.com solution: We usePetcloud for service verification. Your dog's walk starts with a check in proof of service photo and ends with a proof of service photo. Petcloud provides a GPS map that shows where your dog walked. You'll know exactly how long your dog was walked and you'll even see a GPS map of their adventure.

For extra proof of service we can request the dog walker take an in service photo mid way thru the walk.
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You'll notice that Barnaby's walk lasted over 1 hour. 1:06.37 to be exact!
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This is a real example of our client's walk

We Calculate The Exact Service Time Of Your Dog's Walk 

2. The hardest form of cheating to spot is when your dog walker shortens your dog's walk time. It's subtle and it's very easy to get away with it.
Some owners get suspicious, some place traps like using cameras to verify the length of service time. I say "never get to the point, if you already question your dog walker's integrity then it's already time to find a new dog walker."

MerryMutt.com solution: We use Petcloud and you'll know the exact duration of you dog's walk. We take that 1 step further and use per minute billing so that you only get charged for the exact service time rendered.
If your dog's walk was shortened to 51 minutes then you'll only get charged for 51 minutes. If your dog's walk time was extended past 1 hour then you'll only pay for 1 hour. 
MerryMutt.com solution: We use Petcloud and that provides full transparency and that creates an environment of self regulation. Dog walkers realize that they are being monitored and that forces them to be accountable. The end result is better service and higher standards.
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Introducing variable pricing: We created the fairest pricing system in the dog world.

Ask yourself this: 
"is your dog walker willing to give you a discount on your price that is proportionate to the amount of time that they shorten on the group walk?" in other works, will your dog walker give you a discount when then shorten your play time. 
or 
"is your dog walker charging you $18 per walk and they say the length of time ranges from 45 minutes to 1 hour" in other words they are saying we are taking your dog for a 45 to 60 minute walk but we will charge you for the 1 hour rate of $18.

MerryMutt.com ensures their dog walkers are accountable for their promised service time. 

We use PetCould and their technology allows us to know exactly when your dog was picked up and dropped off. That allows us to determine the exact service time your dog received. 

PetCloud creates accountability because your dog walker now has to prove their exact service time. Demand that your dog walker use PetCloud because it's better for you and your dog.

The Variable Pricing Formula: 

The price of each group walk is $10 + $0.6667 for every minute after 30 minutes. 1 Hour is $14

Variable Pricing Philosophy 

Our philosophy on pricing is simple. You get the exact amount of time that you paid for otherwise we reduce the price on the bill.
  1. We time and monitor all our walks on PetCloud and we will bill the walk according to the length of that was served. 
  2. There will be times when we need to shorten the dog walks due to weather or emergencies and we believe that you shouldn't be charged for the entire agreed upon session.
  3. We are researching and using the latest techniques to shorten play times and we are passing on the savings to you.

Example.
  1. The weather was really bad so we needed to shorten the dog walk from 1 hour to 25 minutes. We will charge you $10 for the 25 minutes of service and not bill you for the $14 1 hour dog walk. We will send you service notifications during times when we need to shorten dog walks due to the weather or emergencies. $14 is the base rate for our group walks.
  2. You agreed with MerryMutt.com for a 1 hour walk but your dog walker only walked the dog for 57 minutes. We will charge you $13.80 (you save $0.06667 for every minute under 60 minutes) for the 57 minutes of service and not bill you for $14 for the agreed 1 hour walk. We will have a talk with the dog walker and they will have to explain why they were 3 minutes or 5% short on service time. This creates accountability for the walker.
  3. There was an emergency and your dog walker needed to shorten the 1 hour play to 33 minutes. We will charge you $10.20 for the 33 minutes of service and not bill you for the $14 1 hour dog walk. We will send you service notifications during times when we need to shorten dog walks due to the weather or emergencies.
  4. Your dog walker is amazing and follows all of our strategies and the result is that they found a way to tire out your dog in 45 minutes instead of using the entire 1 hour walk session. This is exactly what we want from our dog walker. I empower every dog walker to find ways to improve their service. I want dog walkers who spend the effort to figure out exactly what makes your dog happy and tired in the shortest amount of time. Why? Shorter play times are easier on your wallet (this case would be $500/year) and shorter and intense play times are more fun and rewarding for the dogs. Shorter sessions also means your dog spends more time guarding your house. Our goal at MerryMutt.com is to find honest and reliable people and train them to be empowered dog walkers who are looking out for the dog's best interest. We will give a pay raise to any dog walker who can figure out how to find ways to reduce your service time while giving your dog the best service experience.

As you can see, we are truly a different company. We designed everything with the dog's best interest as the primary objective and we're doing it in a way that's easy on your wallet. It's very hard to find the best service at the lowest price and we are happy to provide you with that because "It's all for the dogs".

MerryMutt.com
Premium Dog Services Made Affordable
Call Us Today: 416.707.2926

 
 

Pet First Aid Kit For City Dog Walks

If you're going on a walk within the city then the list of things needed drop considerably. 
The MerryMutt Pet First Aid Kit for city walking includes: 
  • Water for you and your dog, you don't want them drinking pond, puddle, river, lake, muddy water because that will increase the odds of getting sick: leptospirosis, Giardia, Coccidia, Campylobacter, Cryptosporidia. Symptoms range from diarrhea, vomiting and fever and sever cases can be fatal. And any sickness will result in a expensive trip to the vet.
  • A charged cell phone and extra external battery pack. The cell phone is your life line but it's only useful if it has battery life. Cold weather will cause your phone's battery to drain very quickly and sometime you need a quick charge just to reset your phone. I walk dogs every day, I've learned from experience, an extra external battery pack will come in handy.
  • A knapsack, we want a bag that allows us to have both of our hands free. A knapsack with dual straps is also easier on the body and allows us to carry more things.
  • Swiss army knife. You'll be surprised how useful those little tools can be.
  • Cash and cards. They give you the buying power to quickly fix most emergencies.
  • Bandages, gauze and tape.

St. John Ambulance Pet First Aid Kit Contents List

This is the list of items to keep at home. If you're venturing on long walks where you don't have access to the conveniences of the modern world then you should consider bringing a Pet First Aid kit along with you. Also bring along the tools listed above in the city Pet First Aid kit.
  • Triangular Bandage 102 x 102 x 142cm
  • Confirm bandage 7.5cm x 4.5m
  • Confirm bandage 5cm x 4.5m
  • Celsius Fahrenheit Rectal Thermometer
  • Sterile Gauze Pad 10cm x 10cm, Quantity 5
  • Paper Medical Tape, 2.5cm x 9m, 6 Rolls/Box
  • Non-Adherent Pads, 7.5 x 10cm, 100/Box
  • Straight Splinter Forceps, 9cm
  • Tongue Depressors, Quantity 3
  • Nitrile Gloves - large 1/Bag, Quantity 2
  • Elastic Support Bandage, 7.5cm x 4.5m
  • Scissors (rounded edge)
  • Cotton Tip Applicator, .5cm
  • BZK Antiseptic Towelettes, Quantity 3
  • No Bleed 28ml
  • Insect Sting Relief Pads, Quantity 2
  • Petroleum Jelly
  • 36 Unit Plastic Box
  • Padded bag - medium
 
 
Every detail matters when you are creating the environment to have the high standards in the dog walking industry.

One day I found a set of over 20 keys on the ground on dog hill. Attached to the keys was an identifier, a gym membership tag with their name and membership number. I called the gym and acquired the dog walkers phone number and called her. 15 minutes later she showed up with her pack of dogs and I gave her the keys and she proceeded to put the huge set of keys into her sweat shirt hoodie hand warmer. The problem was that the "pocket", actually the hoodie hand warmer wasn't zipper protected. She put the keys in the same pocket from where the keys originally fell out of.

I was shocked, she didn't realize that she was lucky that someone honest found her keys and contacted her to return them. She probably didn't even realize that the keys were lost. She didn't realize the value of protecting her clients keys. She didn't care that I had the power to access her client's home. It took me less than 1 minute to find out who owned the keys and if I was a crook then I could easily find out the location of the homes of her clients.

Keys should be contained in a pocket that is sealed with a zipper.

Dog walkers are constantly moving and bending over and placing keys in a pocket that isn't zipper protected greatly increases the odds of having the keys dropping out of the pocket. 

MerryMutt can't control how dog walkers carry the keys but we have incentives to ensure the safety of our client's keys.

Dog walkers are financially responsible for lost keys.

Losing keys and FOBs can get very expensive. Dog walkers become protective of the client keys when they know that they are financially responsible for replacing lost keys and FOBs. They will also be responsible for replacing locks.

There is financial risk involved on the dog walkers end. Everyone will treat keys with extra care when they know it will cost them  a lot of money for losing keys.

Keys are marked so that strangers can't identify the address.

Keys are marked in a special way so that only MerryMutt and the dog walkers know the address associated with the keys.

Dog walkers are not allowed to create duplicate copies of the keys.

No one is allowed to created duplicate copies of client keys without the client's consent. Anyone caught making duplicate copies without consent from the client will result in losing their contract. 

Who may enter the client's home.

The client must give authorization to any person who may enter their home. Email or text confirmation from the client is required. 

Locking doors.

Part of fulfilling the service is to lock the client's door when the service is complete. Failure to lock the door will mean that the service wasn't completed and MerryMutt doesn't have to pay the dog walker for that walk.

In the case where there is a problem with the client's lock, the dog walker must immediately contact MerryMutt.com and we will handle the issue directly with the client.
 
 
The price alone doesn't tell you much but a company's pricing philosophy is one of the best ways to determine their level of honesty and integrity.

MerryMutt.com has a different philosophy on setting the price for group walks. 
Our method, variable pricing focuses on maximizing the value you get for your hard earned money. 

MerryMutt.com doesn't have a weekly minimum service requirement

We offer our base price of $14 to everyone even if we walk your dog daily or occasionally. We don't believe that you should have to commit to 4-5 dogs a week in order to get the best price.

So how do you buy dog walks? 

You simply deposit money into your account and we will subtract the cost of each dog walk from your account in real time. 

We will remind you when you need to add more money to your account.

How to fund your account?

Payment must be received by MerryMutt.com before you can schedule any service.
If you use our services regularly then you will need to deposit 1 weeks worth of funds into your account to cover the price of the services you'll be using for the week. 

Most dog walking companies only accept payment in the form of cash, CQ or email money transfer. They don't accept payment via credit card because it's very expensive for small businesses to accept payment via credit cards (they charge the retailer 2%-4% per transaction).

We are a little different. 
We accept all types of payments from cash, CQ, email money transfer, credit cards and PayPal. 

Extra fees

In order for MerryMutt.com to have the best prices in the dog walking industry, we pass on the payment processing charges to our clients.

If you decide to pay via cash, CQ or email money transfer then there are no additional charges. 

If you want to have the convenience of paying with a credit card or PayPal then we will deposit the amount we receive from the credit card company or PayPal.

Credit card fees processed with SquareUp : 
2.65% per swiped transaction, 
3.4% +$0.15 per keyed-in transaction, or 
2.65% per invoice transaction.
PayPal: 2.9% + $0.30

Is Your Dog Walker Walking The Walk?

Every dog walker should use PetCloud because it makes the dog walker more accountable to you and the dogs they are walking.

We us PetCloud on all of our dog walks and it enables us to keep precise data for all of our walks. You will see exactly how much time we spend on our walks, you'll see a map of where your dog was walked, you'll see if your dog spent more time in the car waiting or walking and playing. You'll also know in real time whenever we pick up and drop off your dog and if they had a potty break.

Variable pricing

I created variable pricing to offer the fairest price system in the dog walking industry. If we need to shorten the length of the dog walk for any reason (emergencies, inclement weather causing us to shorten walk times, anything) then we will adjust the bill according to the length of the time the dog walker spent with your dog. 

We use PetCloud and that allows us to know exactly how long your dog was walked. If we notice that your dog walker shortened the walks by 5 minutes then we will adjust your bill to reflect the lost time and we will have a talk with the dog walker to find out why they shortened the walk times.

Read more on Variable Pricing

Inclement weather

There will be times when we need to shorten the walk times and even cancel the group walk sessions. In the case where we cancel the group walks, the dog walker will visit your house and give your dog a potty break. We will reduce the fee to $10, that's the price of our potty break service.